One number for the whole of St. Johns County
Call or text, day or night. The form reaches the same office, and someone phones you back rather than emailing you a ticket number.
Cook’s is headquartered at 37 Fairmont Ln in Palm Coast, which is about 24 miles south of the Plaza. That’s where the trucks, the parts and the dispatch desk live; there’s no walk-in counter in St. Augustine, so the phone is the front door.
Say where you are
When you call, say which part of town you’re in. Downtown, Davis Shores, the Shores, World Golf Village and Crescent Beach are all different drives from Palm Coast, and dispatch groups St. Johns County calls so a technician already on the island or up at Palencia can take yours next. A sentence about what the system is doing and a rough idea of its age help too; a photo of the nameplate on the outdoor unit, texted to the same number, is even better.
Say if it’s urgent
If someone in the house is elderly, pregnant or has a breathing condition and the house is climbing past the mid-80s, say that first. Those calls go ahead of comfort calls.
Questions about getting hold of us
What's the quickest way to reach you from St. Augustine, the phone or the form?
The phone, every time, if the house is hot. Dispatch picks up around the clock and can put a truck on the road while you’re still talking. The form is right for a maintenance booking, a quote on a new system or anything that can wait until the office opens.
Do I need to be home for you to look at the outdoor unit?
For a diagnosis, yes, because most of the work happens at the air handler and thermostat inside. For a quote on a replacement we can often do the outdoor measurements first and the walk-through at a time that suits you.
I own a rental on Anastasia Island but live out of state. Can my tenant call you directly?
Yes. Tell us once who’s allowed to authorize work and up to what amount, and we’ll take the call from the tenant, text you the findings and get your yes before anything beyond the diagnosis happens.
- Phone / text
- 866-266-5709
- Hours
- 24 hours, 7 days
- support@cooksair.com
- Headquarters
- 37 Fairmont Ln, Palm Coast, FL 32137
Or skip the form
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